Shipping & Returns

Returns & Refunds Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. You can contact us with proof of purchase, clear pictures and clear videos of the product to start a return. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. The package has to be in Original packaging. Returns: Keep in mind that returning items to our warehouses may take longer than expected. This means it could take up to approximately 10-30 days or more for the product to make its way back to us. Please be patient during the timeframe, we understand all our customers, you are our top priority. You can always contact us for any return

Damages And Issues With Your Product

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you. We need a video of the product as well as pictures.

Exchanges / Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know immediately after the refund begins. On approval, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Privacy Policy

At petChyc®, we take respecting your privacy and protecting your data very seriously.

We believe that transparency is fundamental in the close relationship we have with you. We want to maintain our solid and lasting relationship, based on trust and mutual benefit.

Therefore, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), we have adopted a set of security measures that protect your personal data and we have updated our Privacy Policy.

This Privacy Policy aims to explain to you, in a clear and objective way, how we process your personal data, since you need to accept it if you wish to make purchases in our online store.

1. What is personal data?

“Personal data is information relating to a living, identified or identifiable person. Personal data also includes the set of distinct information that can lead to the identification of a specific person.

Personal data that has been de-identified, encoded or pseudonymised, but which can be used to re-identify a person, remains personal data and falls within the scope of the GDPR.

Personal data that has been anonymized in such a way that the person is not or no longer identifiable ceases to be considered personal data. For data to be truly anonymized, the anonymization must be irreversible.”

Source: European Commission

2. Who is responsible for processing your personal data?

According to Article 4.7 of the GDPR, the entity responsible for processing your personal data is:

Name: petChyc®,

Address: Porto – Portugal

Email: petchyc2024@gmail.com

3. In what situations do we process your personal data?

Your personal data is processed with your consent when you make a purchase, contract a service or when you use the online store at www.petchyp.com . This processing may be done orally, in writing or through the online store.

4. How is your personal data processed?

Your personal data is processed and stored in a way that guarantees the confidentiality, security and protection of such data against unauthorized or unlawful processing and against its loss, destruction or damage.

5. How is your personal data collected?

Your personal data is collected through our online store and email addresses. In the online store, data is collected directly through forms where data is requested and indirectly and essentially anonymously through the recording of each visitor's activity in the online store.

Many other data are collected indirectly through cookies and traffic monitoring tools.

6. What personal data is collected?

The personal data we collect directly are: name, surname, NIF, email, telephone, address, postal code, location, district/municipality, payment details, pet's name, products viewed, favorite products, product comments and reviews, purchase history and login details.

7. How is your personal data processed on social networks?

We use social media, namely Facebook and Instagram, to promote our brand and as a communication channel with you. All data collected through these social networks must have your consent, otherwise no data will be collected.

8. What is the purpose of collecting personal data?

Personal data is collected to:

Order processing, invoicing and shipping of products.
Customer support, satisfaction surveys, responding to requests for information and contact, clarifying doubts and complaints.
Direct marketing actions such as communicating news, opportunities and campaigns.

9. How long do we keep your personal data?

Your personal data is stored only for the period of time necessary to fulfill the purpose for which it was collected, as the case may be, until you exercise your right to object or right to erasure. Your personal data is deleted after this retention period.

10. What type of security is applied to your personal data?

Your personal data is collected through the online store under an SSL certificate, which allows data to be transferred between the server and the browser in an encrypted manner, thus ensuring total security against data interception by third parties, thus preventing scams, data theft and other types of attacks.

All your personal data is stored in databases managed by us in an encrypted manner and periodic backups of the data are performed in order to prevent possible loss of information in the event of a storage system failure.

11. With whom is your personal data shared?

We share your personal data with partner companies that help us process your orders, such as freight forwarding and handling companies and payment services companies, and with marketing and data analysis companies.

Your personal data may also be communicated in compliance with the law to State entities, such as the Tax Authority.

12. What are your personal data protection rights?

As the data subject, you have the following rights, under the GDPR:

Right of access: You have the right to access your personal data and information that is processed about you.
Right to rectification: You have the right to request that your personal data be changed if it is incorrect or incomplete.
Right to erasure: You have the right to request that your personal data be erased, provided there is no legal requirement.
Right to restriction of processing: You have the right to request restriction of processing of your personal data.
Right to portability: You have the right to receive a copy of your personal data in an accessible format.
Right to object: You have the right to object or withdraw consent previously given, at any time and without justification, to the processing of your personal data.

You can consult more detailed information on the National Data Protection Commission portal.

13. How can you exercise your personal data protection rights?

To exercise your right of access, rectification, erasure, limitation of processing, portability or opposition, you must send a written communication to the following email address: petchyc2024@gmail.com

14. Can this Privacy Policy be changed?

Yes, this Privacy Policy may change at any time, and all such changes will be posted online.

15. Do you have any questions about this Privacy Policy?

If you have any questions about this Privacy Policy, you can always contact us via email at petchyc2024@gmail.com .

Last update: 21/11/2024

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